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A - Information for SOG & FSTOP
02 - SOP
4
店铺常见问题类别及优先级
ImagineX企业微信报修 (中国CG店铺)
ImagineX Ticket System (中国CG店铺)
報修TTR廣州Support
03 - Network
4
网络故障处理方式
Wi-Fi信息及无线网络连接排查
SonicWALL连接方法
店铺WiFi连接信息
04 - Vendor devices
3
第三方供应商设备
ShoppterTrak客流系统
考勤管理系统Q&A
B - Web applications
02 - Expense claim
1
报销系统(Expense Claim) Q&A (CN)
03 - FlexWorkFlow
2
采购文具网 Q&A
CN - 文具如何采购申请?
04 - CS2000 web enquiry
5
ChainStore Plus Web Enquiry
CS2000 Web登录密码及数据查询
CS2000 Web 销售数据未与CS2000 POS同步,查不到当天或之前的销售数据,库存不正确
CS2000 Web 访问故障排查
CS2000 Web Q&A
05 - SSRS reports
2
SSRS Report 登录及相关报表
SSRS Report Q&A
C - Hardware
01 - PC/Laptop
2
计算机硬件故障
台式机/笔记本无法开机
02 - Printer
5
打印机无法打印
打印促销代码(Promotion Code)
打印机驱动程序安装
标签打印(Shop Label Print)配置
打印的标签只有数字缺少条形码
03 - Scanner
2
扫描SKU后不能自动跳到下一行
Bardcode Scaner无法扫描
04 - Credit card machine
1
HK碌卡机 (Credit card machine)
05 - Octopus
1
八达通POS机(Octopus Machine)
06 - iPad
17
Clienteling App无法查看联络清单
Clienteling APP查询资料显示Loading,一直在加载
IMXVIP App 使用手册 (HK)
IMX VM App (HK)
iPad APP安装(HK)
See all 17 articles
07 - Attendance machine
1
中控ZKT1 - 企微考勤机问题
D - Software
01 - Email
1
Webmail网页版邮箱
02 - WeChat
2
Kate Spade 店铺微信WeChat账号密码
微信iCard小程序 (CN)
03 - VPN
2
VPN账号和密码
CN - GVC的使用方法
04 - Others
6
Yoobic网站账号问题
合规软件安装
Forsta Plus 网站账号问题
IDM (Tapestry Identity Management System)网站登陆账户问题
趋势OfficeScan安装与卸载
See all 6 articles
E - CS2000 POS
01 - Manual
13
CS2000 POS - 转货单(Transfer) CN
CS2000 POS - 如何开始使用销售系统 & 销售系统账号以及命名规则/方式
CS2000 POS - 重印销售单(Re-print)
支付宝&微信Online Payment
CS2000 POS - 取消销售单(Void单)
See all 13 articles
02 - Configuration
3
POS系统打印出来的销售小票需要调整为中文
销售小票打印联数修改 - 从两联改一联(不要会计联) 、从两联改三联、从三联改两联
cs2kconnect.exe计划任务设置
03 - Sign in
6
POS系统提示需要输入Administrator和Password
Sign in \ Staff ID issue Q&A
在POS系统录入销售时选错了销售员工
POS系统在开销售单时提示"Input Password"
POS系统提示No sign in staff can take this operation
See all 6 articles
04 - Discount / Payment
10
POS2000系统提示"找不到会员优待券"(CN)
POS系统折扣不生效
支付宝&微信支付问题(HK/MO)
如何查询所有Promotion Code
使用Coupon提示Non-Sales Item
See all 10 articles
05 - Replenishment / Inventory
6
补货时提示"已经完成补货记录,补货功能无效"(only for HK JB)
缺少Replenish / Transfer功能
库存异常问题
已发补货申请,但仓库没有收到申请
CS2000 POS 重印合并日期结余报告Dayend ballance report (consolidation)
See all 6 articles
06 - Day end
1
CS2000 POS 重印合并日期结余报告Dayend ballance report (consolidation)
07 - Issue
18
在POS系统会员积分相关 Q&A
C:\retdata6文件夹下面有新的Z log更新文件,但POS系统不提示新记录更新(CN)
在POS系统会员相关 Q&A
POS系统扫入商品时提示无效条码"Invalid Barcode Number" (CN Only)
POS系统小票打印问题
See all 18 articles
08 - Error msg
18
POS系统报错提示"未将对象引用设置到对象的实例" (CN)
POS系统打开提示"Load Data Failure 数据库文件损坏C:\retdata6\dbhist.sdf"(CN)
POS系统提示"可用的内存不足" (CN)
POS系统打开提示"Run-time error '76' Path not found" (CN)
POS系统打开提示"Run-time error '429' Active X component can't create object" (CN)
See all 18 articles
09 - Others
1
POS系统的销售额与实际有差异
F - TTiny POS
01 - Q&A
20
TTiny POS无法收货
TTiny POS如何查询转出单
TTiny POS 登录问题
TTiny POS收银系统功能键灰色
TTiny POS报错:内存数据库未初始化#500002
See all 20 articles
Z - General office support
01 - Getting Started
4
What is Freshdesk?
How can I login to my account?
Can't login
How to reset my password?
02 - General Help
4
How to issue helpdesk ticket?
Should I call help desk or submit a request form?
What is O365 account?
What is Active Directory account?
04 - Office WIFI
5
How can I use Office WIFI?
Can my guest use Office WIFI?
Is there any time limit in the wifi session?
CN - 如何连接办公室WIFI?
CN - 如何连接办公室Guest WIFI?
06 - Printing
3
How to connect to printers?
How to collect my print out?
CN - 如何连接到打印机?
07 - Knowledges base
10
How to integrate my email account in my mobile device?
I need to install or buy particular software, what can I do?
I am new join to office, how can I get stationery?
Is there a size limit in email attachment?
How to send a large email attachment?
See all 10 articles
08 - HR2 access
1
HR2 access