02 - General Help

Default solution folder, feel free to edit or delete it.

How to issue helpdesk ticket?
Whenever you need IT support, you can submit this e-form and we will create a ticket and follow up with you. ​​​
Fri, 23 Aug, 2019 15:35
Should I call help desk or submit a request form?
In general, you can submit a request form to us so that we can track and trace the issue with our ticketing system. The store can call our support hotline s...
Fri, 23 Aug, 2019 15:36
What is O365 account?
Microsoft Office 365 (often called Microsoft 365 or Office 365) is a Web-based version of Microsoft's Office suite of enterprise-grade productivity appl...
Fri, 23 Aug, 2019 15:37
What is Active Directory account?
The Active Directory (AD) account is used to log into your laptop/desktop Windows, Citrix, VPN, SSRS …. Your AD account format as below. For all office user...
Fri, 23 Aug, 2019 15:38